Volunteer MCG Tour Guide Recruitment

• Are you a proud MCC member wanting to be part of the MCC’s volunteer team?
• Are you genuinely passionate about providing great customer service?
• Are you keen to share your passion and knowledge about the MCC and the MCG with visitors?
• Do you enjoy meeting and talking to people from all walks of life?

The Melbourne Cricket Club (MCC) has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world – the Melbourne Cricket Ground (MCG).  The MCG is host to more than 70 major events annually, attracting over four million patrons and visitors. Also managed by the MCC is the Australian Sports Museum which has its home at the MCG and celebrates and displays Australia’s rich sporting history.

The MCG is more than just a stadium, it’s an Australian icon and a meeting place for generations past, present and future. MCG Tours showcase the importance of the Club and the Ground in the fabric of Melbourne and along with the Australian Sports Museum, have become key attractions in Melbourne’s tourism industry, receiving more than 175,000 visitors annually. From local Melbournians, school students to interstate and international visitors, we accommodate a wide range of people who seek out a tour of the mighty MCG. Exceptional customer service and an attitude towards safety, accessibility and inclusivity plays a crucial role in providing an unforgettable experience to all visitors.

We provide an inclusive and welcoming environment where children and young people can enjoy live events and other activities such as an MCG Tour or a visit to the Australian Sports Museum. All adults who attend the MCG, whether staff, volunteers, contractors or visitors, are expected to conduct themselves responsibly when in the presence of children and young people and treat everyone with care and respect.

The MCG Tours are conducted by MCC Members who volunteer their time to show visitors around our great stadium and share their passion, knowledge and stories of the MCG and the MCC. It is the volunteers who make the MCG Tour such a unique and enjoyable experience for our visitors.

To assist us to showcase the MCG at its finest, we are looking for MCC Members to join the Volunteer MCG Tour Guide team who are friendly, warm and welcoming ambassadors that are passionate about the MCG, Melbourne and our sporting culture.

To be successful in this role, it is essential that you have:

• A passion for delivering great customer service.
• A genuine interest in looking after our visitors.
• High quality verbal communication skills and high standards of personal presentation.
• The ability to be flexible and calm under pressure.
• Confidence to talk in front of large groups of people.

In order to be shortlisted for this volunteer role, you must:

• Be a current (financial) MCC Member (any membership category is acceptable).
• Be available to volunteer for a minimum of two days per month (including five weekend days per year).
• Have access to a computer or device that is connected to the internet and a valid email address to send and receive communication.
• Be available to attend a selection and information session on Monday 7th April at 5:30 – 7:30pm.
• Be available to attend induction and training sessions on Monday 14th April and Wednesday 16th April at 5:30 – 7:30pm, in addition to ongoing training.

For a more detailed description of the volunteer role please refer to the role description attached.

If you believe you have what it takes to be a Volunteer MCG Tour Guide, please complete the application form no later than close of business on Monday 31 March (please note that the ad may be closed earlier pending the volume of applications received).

Please note this ad may be withdrawn prior to the closing date depending upon the volume of applications received.

Due to the large volume of interest in these positions, we do not provide individual feedback on shortlisted and unsuccessful applicants. Only shortlisted applicants will be invited to attend the selection and information session. Those who attend the selection and information session will be informed if they have been successful by Friday 4th April.

Please note the following to ensure your application is received.  Applications will not be considered if they:

• Have an incomplete questionnaire and application
• Are received after the ad has closed
• Are posted, hand delivered or emailed and not submitted via the online application form
• Are not able to attend the selection and information session
• Are not able to meet the availability requirements outlined above

The MCC is committed to creating a diverse and inclusive working environment. We provide adjustments during the recruitment process and in the workplace to support candidates, volunteers and employees with access needs to participate fully. Do you have any adjustment requests or support requirements to assist you in completing the application? If so please call us on 9657 8879 or email volunteerapplications@mcc.org.au before proceeding.

The MCC is committed to providing a safe and welcoming environment for everyone including children, young people and vulnerable adults and has zero tolerance to child abuse and harm. All MCC volunteers are required to understand their responsibilities in relation to child safety and must undertake mandatory child safety training. The MCC conducts a pre-volunteering Working with Children Check. It is a mandatory requirement to hold a current / valid Volunteer Victorian Working with Children card to volunteer at the MCC.

The MCC is committed to creating a diverse and inclusive working environment. We provide adjustments during the recruitment process and in the workplace to support candidates, volunteers and employees with access needs to participate fully. This position requires movement and guides are expected to be able to take a minimum of two tours around the MCG (including all levels of the stadium) per day. Accessible tour routes which include lifts and ramps are available.

To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of being a volunteer, you must have had two doses of an approved COVID-19 vaccine or provide evidence of a lawful exemption. The MCC will discuss the exemption and your personal circumstances with you.